Client says bad email address

  
Daniel
Posts: 2

I can log into the GR website fine, 

but when my client tries to sync to the manager, Boinc is reporting  

Quote
| http://www.gridrepublic.org/ | Message from account manager: bad email address

and when i look at the account manager settings my details are right, but when i click next i get a bad username or password error
 
any ideas? 
(Friday, December 20 13, 12:10 AM)
Cassiano
ID: 10512
Posts: 1
I`m facing exactly the same problem.
(Thursday, December 26 13, 3:28 PM)
Kristian Epailys
ID: 55647
Posts: 2
Count me in!
(Saturday, December 28 13, 7:09 PM)
Dusty Treusdell
ID: 79763
Posts: 1
Me, too.
(Wednesday, January 01 14, 5:12 PM)
Spark
ID: 15261
Posts: 141

Sorry for the delayed response, we are looking into this "bad email" issue. 

There is a ticket for our developer to look into this issue. Could you post what version of the program you are using? Open the program and under the help menu item > about

If you can post the times you see this it would help us compare to the performance alerts we are recieving as we have moments of high load.

(Monday, January 13 14, 3:14 PM)
IggyNelix
ID: 98866
Posts: 1

I just got this msg 2014-jan-13 12:55 EST using BOINC 7.2.7 (x86)

 Note: i checked my email address at the gridrepublic>home>my account page.
anytime i make a change (country, name, etc.) and click 'apply' the result is 'none'

(Monday, January 13 14, 8:02 PM)
SomeJ
ID: 72094
Posts: 1

Same issue so I upgraded to 7.2.33 x64 and still get the same error.

I am able to log into my account via the webpage and everything appears to be working.  One goofy thing is that it says it has not seen my computer in over a year, but its been running this whole time.  Just now got this message in my notices so decided to check the log.

J

(Wednesday, January 22 14, 1:10 AM)
colinm
ID: 6689
Posts: 5
Same here. Log into GR on web correctly. Re-installed to latest BOINC client and Vbox V7.2.39.  Changed password in GR, Removed and re-attached GR from BOINC - same fault. I've had this fault since about Nov13 or perhaps earlier.  Stopping firewall and vvirus scanner - no effect. Running BOINC as admin - no luck. Windows7 fully patched.
(Friday, February 14 14, 9:24 PM)
Kristian Epailys
ID: 55647
Posts: 2

25.2.2014 at 17:18 finnish time (GMT+2)

Deattached BOINC 7.2.39 (x64) from the Gridrepublic. Add account manager says "Login incorect". I am able to log in to the website as I am writing this from the website.

(Tuesday, February 25 14, 3:18 PM)
Jim
ID: 96650
Posts: 1

2:47:48 US Central time.

On one machine running Grid Republic desktop 6.8.44, on another BOINC Manager 7.2.39. 

(Tuesday, March 25 14, 11:40 AM)
Lawrence Vaughn
ID: 23655
Posts: 1

I needed to detach gridrepublic as the boinc acct mgr & when I tried to reattach gridrepublic I receive an error response that either the email or pswd I entered is bad.

At the same time I receive a notice "Message from account manager: bad email address".

I logged into gridrepublic successfully with the same pswd and email I'm trying to use in boinc 7.2.4 (x86).

Incident last occured 03-29-2014 at 03:31:24 EST.

(Saturday, March 29 14, 7:43 AM)
Chrizz06
ID: 57256
Posts: 1

Hi there,

Is there any new on the matter.

I'm getting "Message from account manager: bad email address" in BOINC 7.2.42

thx

(Friday, April 11 14, 7:48 AM)
Gaart
ID: 105679
Posts: 1

Count me in on this. 

Found it weird, since all looks fine according to website. 

Any news regarding this? 

(Saturday, April 12 14, 11:35 PM)
Tristan Olive
ID: 2821
Posts: 50

The cause of this "bad email address" problem isn't known, but it seems to be an issue somewhere within the BOINC client software.

The solution in the past has been to completely uninstall the BOINC client from your computer and install it again. Unfortunately, this includes deleting (or renaming) the BOINC data directory from your computer, which includes any work in progress and any local BOINC settings. When you reinstall BOINC, it will be as though you are installing on a new computer. 

If anyone wants to give it a shot, the process is:

  1. Uninstall BOINC
  2. Delete (or rename) the BOINC directory in c:\ProgramData
  3. Reinstall BOINC
  4. Attach to GridRepublic again using your email and password

Be sure to back up that BOINC data directory if you're concerned with losing any work in progress, that way you can put it back later, if needed.

(Friday, April 25 14, 8:18 PM)
Tristan Olive
ID: 2821
Posts: 50

Another thing that might work without reinstalling is to detach from GridRepublic and then reattach using a different URL.

For example, instead of using: http://www.gridrepublic.org
--try: http://gridrepublic.org

(Friday, April 25 14, 8:25 PM)
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